This return policy applies to ALLROUHLND LLC, a company specializing in the sale of sporting goods, including basketball, badminton, Ping Pong sets, jump ropes, Volleyball, and soccer products. Service is limited to the United States.
1. Scope of Returns
We support returns for eligible customers, including but not limited to:
Product quality issues
Damage during shipping
Incorrect item sent or missing parts
Customer dissatisfaction (returns accepted after opening)
👉 Important Note: We support a "return of opened items" policy, ensuring customers can still apply for returns after actual use (subject to return policy conditions).
2. Return Request Conditions
Customers must meet the following conditions to request a return:
The product must have been purchased within the US shipping area.
The return request must be submitted within the specified time (usually within 30 days of receipt).
The product must be in substantially intact condition (excluding severe damage caused by human error).
Provide the order number and relevant proof (such as photos/videos).
3. Return Address
6615 WETHEROLE E18 REGO PARK, NY 11374
👉 Please contact customer service to confirm the return address first.
5. Refund Policy
Refunds will be processed after the return is approved.
Refunds will be returned to the original payment account.
Processing time: 3–5 business days (depending on the payment method).
6. Non-Returnable Items
The following situations may not be eligible for returns:
Items not purchased from our company
Exceeding the return period
Severe damage or misuse caused by the customer
Unauthorized return of goods.
7. Shipping Costs
For quality issues or incorrect items: Return shipping costs will be borne by our company.
For returns due to personal reasons: Return shipping costs may be borne by the customer.
8. Important Notes
This return policy applies only to orders placed within the United States. The opened return policy aims to improve customer experience but still adheres to the principle of fair use.
Our company reserves the right of final interpretation.
9. Contact Us
Email: youyoudong@allrouhlnd.net
Phone: 6073990761
For returns or after-sales support, please contact our customer service team. We will assist you with the entire process.